Frequently Asked Questions
Q. Why do I have access to certain cases and documents, but not others?
A. The Florida Supreme Court has determined the appropriate level of access for each category of user. These access levels are in accordance with legal statutes that protect confidential information. The Clerk is required to comply with these access levels and uses certain security protocols to protect confidential information and documents. Curently Access is only provided based on the level of access permitted for the anonymous (general public) user group.
Q. I am a party on a case. How do I get access to additional information that can’t be seen by the general public?
A. Party level access is currenly not provided online.
Q. Can I view un-redacted documents online?
A. No, in order to protect confidential information, such as account information, social security numbers, etc., only redacted documents are available online or at the Clerk's Office.
Q. Why are there some docket items listed without an associated document?
A. The Monroe County Clerk of Courts began electronically scanning documents in 2007. Documents prior to this date may not be available in electronic form at this time. Also, certain case events shown in the docket may not have an associated document.
Q. Why are certain documents not available to view?
A. Several types of documents are prohibited from public view by Florida Statute or Rules of Court. Such documents include those involving sexual crimes, adoptions, psychological evaluations, etc. Also, anonymous (general public) users are prohibited from viewing images of records in cases governed by the Florida Family Law Rules of Procedure, Florida Rules of Juvenile Procedure, or the Florida Probate Rules, pursuant to s.28.2221(5)(a), F.S.
Q. I need bulk reporting of court data. Is this available through the Clerk’s on-line system?
A. The Clerk’s on-line system is intended for accessing documents and information on individual cases, not bulk data. For report requests or other bulk data questions, please submit an email inquiry to our Webmaster at firstname.lastname@example.org
Q. I am an attorney and need increased access to my cases. How do I obtain this?
A. Attorney of Record Access is not currently available but it will be provided in a future phase of our public access project. When Attorney of Record access is provided, you may register online as an attorney to gain additional access to all cases on which you are an attorney of record. You will be required to complete an affidavit that must be notarized and returned to the Monroe County Clerk of Courts, either by mail or in-person at any of the Clerk’s locations. Upon successful validation of your request, you will receive an email confirming your account activation.
Q. There is a document on my case that I feel should not be available for viewing by the general public. How do I remove this document from public viewing?
A. Certain documents are covered by confidentiality rules that restrict them from public viewing. These confidentiality rules also cover certain information within public documents, such as Social Security number, bank account numbers, etc. However, there are also documents that do not fall under confidentiality rules, but may still contain sensitive information, for instance, details about a party’s current financial situation. If you feel a document or information within a document is publicly displayed in error, please click the Report Issue link next to the document icon and provide the requested information. If you feel a document should be made confidential due to the information it contains, please file the appropriate document seeking that relief from the court, or obtain legal advice.
Q. Can I request certified copies of documents through the Clerk’s online system?
A. No, certified copies cannot be requested through the site and must be obtained from one of the Clerk’s three locations.
Q. I am attempting view a document, but it loads very slowly or not at all, what do I need to do to view the document?
A. In some browser versions it may be necessary to refresh the document page, or you can attempt to reload the document.
Q. What should I do if I see confidential information online that has not been redacted?
A. TheClerk’s Office places the highest priority on the security of confidential information. If you find that confidential information has not been redacted, please click the Report Issue link next to the document icon and provide the requested information. We will work to correct the issue as quickly as possible and notify you when it has been completed.
The Clerk is required to redact confidential information on documents filed after Jan 1, 2012. Florida Statute 119.0714(2)(d) states that the custodian of records “must use his or her best efforts to redact all Social Security numbers and bank account, debit, charge, or credit card numbers from electronic copies of the official record. The use of an automated program for redaction is deemed to be the best effort in performing the redaction…”
Information deemed to be confidential according to rule 2.420:
Information that is not confidential includes:
For more information on public access to court records, review F.S. 119.0714 (http://m.flsenate.gov/statutes/119.0714) and Florida Rule of Judicial Administration 2.420 (http://www.flcourts.org/core/fileparse.php/255/urlt/rule-2-420-jan2014.pdf).
Q. What is the Electronic Access to Court Records Pilot Project?
A. The Electronic Access to Court Records Pilot Project is a minimum 90-Day evaluation period of any new internet application that provides access to court records and documents. During the remaining term of the pilot users will be required to subscribe to obtain a user id and password and will be required to sign in using their user id and password to access the case search. At the conclusion of the 90-day pilot project and after approval by the Supreme Court the subscription requirement will be removed and all users will be able to freely access the public case search.
A subsequent phase of the court records pilot project will include a search capability designed specifically for attorneys of record. Access to this search capability will be restricted to active members of the Florida Bar and will require the submission of a Supreme Court Approved notarized form to obtain access. When the attorney of record access application pilot is available an announcement will be made on the Pilot Project home page.
Q. Why do I have to register to use Electronic Court Case Search?
A. As part of the Supreme Court pilot project for the release of court records Clerks are required to test a process to enable users to subscribe to use the system. When this phase of the system is approved for public release the subscription requirement will be removed.